McKenney Management Services

Operational clarity for healthcare and human service organizations.

MMS builds the non-clinical operating layer behind growth: PMO structure, Lean Process Diagnostics, multi-system integration, dashboards, reporting, RCM visibility, EHR workflows, credentialing, payroll, finance, and compliance administration.

McKenney Management Services service line map

From fragmented systems to executive visibility.

MMS connects operations, finance, RCM, EHR workflows, payroll, credentialing, compliance, and reporting into one disciplined management cadence.

PMOProject governance, owners, timelines, risk, and decision tracking
LeanProcess diagnostics, workflow waste reduction, and standard work
RCMClaims visibility, denial tracking, payer issue escalation, and A/R clarity
DataDashboards, reporting packets, source-of-truth mapping, and leadership insights
OpsEHR, payroll, finance, credentialing, compliance, and admin infrastructure
Why MMS exists

Growth breaks when operations live in separate systems.

Many providers are not short on effort. They are short on operating structure. Critical information lives across the EHR, billing system, spreadsheets, clearinghouses, payroll platforms, finance tools, email threads, and staff memory.

The result is operational drag.

Leaders spend time reconstructing what happened instead of deciding what happens next. MMS reduces that drag by building practical systems that clarify ownership, surface risk, standardize workflows, and translate activity into decision-ready information.

Common symptoms MMS solves

  • Manual reporting that has to be rebuilt every week
  • Claims, denials, and payer issues that surface too late
  • Projects moving without owners, timelines, or decision logs
  • EHR, payroll, billing, and finance systems that do not speak clearly to each other
  • Credentialing, compliance, and documentation deadlines tracked inconsistently
  • Leadership meetings without reliable operational scorecards
How we work

A structured operating method, not a generic consulting report.

MMS uses a practical 4D framework to move from discovery to measurable operating change.

1

Discover

Review current systems, roles, workflows, reporting, billing process, technology, and leadership priorities.

2

Diagnose

Identify process waste, handoff breakdowns, system gaps, reporting weaknesses, revenue risk, and operational bottlenecks.

3

Design

Build the right workflows, dashboards, PMO tools, trackers, policies, reporting structures, and accountability rhythm.

4

Deliver

Implement the operating layer, monitor adoption, refine reporting, and support sustained execution.

MMS 4D framework graphic

Systems protect the proof.

When workflows, dashboards, reporting cadence, and accountability rhythm work together, leaders can make better decisions earlier.

What gets clarified

  • Who owns each operational handoff
  • What data belongs in the EHR, clearinghouse, payroll system, finance tool, dashboard, or tracker
  • Which claims are clean, held, denied, aging, or awaiting action
  • Which metrics belong in weekly leadership review
  • Which deadlines create compliance, billing, or launch risk

What leadership gets

A disciplined operating cadence that surfaces risk, protects revenue, supports clean reporting, improves workflow accountability, and reduces avoidable administrative drag.

Service lines

Built for the work that keeps healthcare companies functioning.

The primary focus is PMO, Lean diagnostics, system integration, dashboarding/reporting, and RCM, while still supporting the connected administrative functions that influence operational performance.

PMO

PMO and execution management

Project charters, launch plans, ownership tracking, issue logs, risk registers, decision logs, weekly leadership packets, and implementation cadence.

LEAN

Lean Process Diagnostics

Workflow mapping, bottleneck identification, process waste reduction, handoff redesign, duplicate work reduction, and practical improvement roadmaps.

SYS

Multi-system integration

Custom workflow design across EHR, clearinghouse, billing, payroll, finance, credentialing, shared trackers, and executive reporting systems.

DATA

Dashboard buildout and reporting

Executive dashboards, KPI definitions, recurring reports, service-line views, operational scorecards, cash visibility, and exception-based reporting.

RCM

Revenue cycle management

Billing readiness, claim submission visibility, denial tracking, A/R aging, payment posting support, payer issue escalation, and cash-flow reporting.

EHR

EHR administration

User setup, templates, permissions, service-code workflows, queues, report pulls, and EHR workflow improvement for operational clarity.

PAY

Payroll and finance support

Payroll coordination, timecard review, contractor payment tracking, vendor calendars, recurring cash visibility, and payroll cost reporting.

CRED

Credentialing and roster tracking

Credentialing packet status, CAQH/NPI tracking, payer enrollment visibility, roster updates, and provider readiness monitoring.

COMP

Compliance administration

Due-date tracking, authorization expiration visibility, missing note reports, corrective action tracking, policy alignment, and audit-readiness support.

Healthcare operations Behavioral health Human services FQHC and clinic support MSO infrastructure RCM reporting
Operational impact benchmarks

The cost of operational drag is measurable.

MMS uses healthcare operations benchmarks and published case-study ranges to estimate where time, cash, reporting clarity, and leadership attention may be lost inside fragmented administrative systems.

Administrative burden
17%

Hospital spending tied to administrative overhead

National hospital expense data show administrative costs consuming a meaningful share of total spending. MMS targets the workflows behind that burden, including duplicate tracking, unclear handoffs, disconnected systems, payer friction, reporting rework, and manual leadership visibility routines.

Automation and analytics
$280B

Median national savings opportunity

Published estimates place the potential annual U.S. healthcare savings from broader automation and analytics between $200B and $360B. MMS translates that logic to small and mid-sized provider operations through practical dashboards, exception reporting, RCM visibility, and system-to-system workflow design.

Administrative time recovery
95 hrs

Median monthly time burden opportunity

Based on conservative organization-size estimates, workflow redesign and administrative automation can recover meaningful staff time each month. MMS focuses on reducing the hours lost to spreadsheet reconstruction, claim follow-up confusion, payroll handoffs, missing documentation tracking, and manual status reporting.

Denial reduction
25%

Median denied-claim reduction target

Published RCM case-study ranges show that denial rates can improve when claim readiness, authorization tracking, documentation checks, payer follow-up, and denial pattern review are standardized. MMS supports this through clean-claim workflow design, denial dashboards, and recurring RCM operating cadence.

A/R acceleration
15%

Median days-in-A/R improvement target

When billing teams can clearly see claim status, payer issues, denial reasons, unreleased claims, aging balances, and follow-up ownership, revenue cycle delays can surface earlier. MMS builds the reporting layer and operating rhythm needed to make A/R action visible before cash flow is disrupted.

Lean process improvement
50%

Median process-delay reduction signal

Lean healthcare studies report substantial reductions in wait times, length-of-stay, lead time, and process delays across multiple settings. MMS applies Lean Process Diagnostics to administrative and operating workflows so leaders can reduce rework, clarify ownership, and remove avoidable friction.

Based on healthcare operations benchmarks and published case-study ranges, MMS targets measurable reductions in administrative drag, billing leakage, reporting delay, workflow duplication, and leadership decision friction. Actual results vary by payer mix, system maturity, staffing, implementation scope, and adoption. Studies and resources
Operating outcomes

Designed to make growth less fragile.

MMS strengthens the infrastructure behind compliant service delivery by improving visibility, follow-through, financial discipline, system integration, and cross-company operating leverage.

01

Sharper execution

Projects, owners, risks, decisions, and deadlines stay visible.

02

Cleaner processes

Handoffs, rework, duplicate tracking, and bottlenecks are reduced.

03

Better reporting

Dashboards connect leadership questions to useful operational data.

04

Stronger revenue visibility

Claims, edits, denials, aging, and payer blockers surface earlier.

Best fit

For operators who need structure, not just advice.

Growing behavioral health providers

Organizations with active services, payer requirements, documentation volume, staffing complexity, and billing risk that need stronger non-clinical infrastructure.

Multi-entity healthcare platforms

Parent companies, MSOs, or affiliated provider groups that need a shared operating rhythm across billing, payroll, credentialing, finance, compliance, and dashboards.

Teams launching service lines

Providers preparing for new payers, programs, contracts, locations, software workflows, or operating units that require launch discipline and readiness tracking.

Leaders under reporting pressure

Executives who need weekly clarity on what is happening, what is blocked, what needs action, and where financial or operational risk exists.

Engagement models

Flexible support based on scope, complexity, and operating need.

MMS can support targeted diagnostics, project-based buildouts, recurring operating support, or platform-level management services depending on the organization’s size and risk profile.

Model Best For Typical Deliverables
Discovery and Diagnostic Organizations that need to understand where operational risk, billing friction, process waste, or workflow gaps exist. Service-line map, system review, Lean process findings, workflow findings, prioritized action plan, and recommended support scope.
Buildout Project Teams standing up dashboards, reporting packets, billing trackers, process workflows, system handoffs, or new operating routines. Project plan, templates, trackers, dashboards, SOP-style workflow guidance, reporting framework, and launch-readiness support.
Recurring Operating Support Providers that need ongoing non-clinical infrastructure support and weekly operating visibility. RCM support, dashboard packets, payer issue tracking, payroll/finance visibility, compliance administration, PMO cadence, and exception management.
Platform Management Services Multi-entity healthcare platforms that need one operating layer across multiple provider entities. Shared-service operating rhythm, cross-entity dashboards, launch trackers, risk registers, reporting standards, integration roadmap, and growth-readiness infrastructure.
Common questions

Clarity before buildout.

Does MMS provide clinical services?
No. MMS provides non-clinical administrative, operational, billing, reporting, dashboard, integration, and workflow support. Clinical decisions remain with the provider entity and qualified clinical leadership.
Can MMS work across multiple systems?
Yes. The framework can be adapted to EHR, clearinghouse, payroll, billing, finance, credentialing, data, and project-management systems. The goal is to define source-of-truth systems and create clean workflows between them.
What is the first step?
Start with a discovery and diagnostic review. MMS maps current systems, workflows, billing status, staffing processes, reporting needs, and risk points, then recommends a prioritized scope of support.
Start with diagnosis

Build the operating layer before growth makes the cracks wider.

Schedule a discovery conversation to identify the systems, reports, workflows, dashboards, and accountability rhythms your organization needs next.